Ajay:
Thanks for contacting EA Help! My name is Ajay how may I help you?
you:
Hello
Ajay:
Hi there.
you:
I've got a bit of a problem here
you:
I have bought NFS The Run a couple of days ago
you:
but I haven't had time to install and play it
you:
now I have some free time
you:
but it seems that I lost it
you:
i bought a hard copy from a retailer
you:
I cant find it anywhere in the house
you:
I talked to my retailer
you:
they said that they did not cover lost games
you:
what should I do
Ajay:
Thank you for the clarification.
Ajay:
May I ask if you have purchased the game for PC, xbox or PS3?
you:
it is for PC
Ajay:
Thank you for the information Vencislav.
you:
So do you have any advice?
you:
on what to do
Ajay:
Thank you for waiting Vencislav. Unfortunately, there is nothing can be done regarding this issue from our end.
Ajay:
We can not assist you with this issue without proof of purchase.
Ajay:
I apologize for the inconvenience caused to you due to this.
you:
Well, I'm not a pirate. That you should know - I have purchased games in my Origin account and on steam, and many hard copies of various games.
you:
And I was hoping that you can give me a new code
Ajay:
I can understand that,however, being chat representatives, we do have some limitations and we are supposed to follow some policies.
Ajay:
And as per EA policies, we can not assist with the lost games issues.
you:
What about email support? If I explain them the situation, would they be able to give me a new code?
Ajay:
No, even our email support team will not be able to assist with this issue without proof of purchase.
Ajay:
If you want to play this game then you will require to purchase it.
you:
again...
you:
oh well..
Ajay:
Yes, that is correct.
you:
I heard you were giving some discount vouchers. Can I atleast have one of those for my next purchase of .. the same game
Ajay:
I am very sorry that you had to go through all this. This is very annoying. I know nothing can really measure up to what you feel, but please allow me to offer you this Discount code that offers a 15% Discount on Origin. The code can be redeemed at:
http://store.origin.com and is valid for 30 days on released games (except Pre-orders and new releases). This is a token of gratitude of being our valued customer and co-operating with us.
Ajay:
Yes, please wait while I issue the discount code.
Ajay:
Here is your 15% discount code:***********
Ajay:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
Well, a while ago I read in a forum, that a guy had lost his game too, the exact same situation like mine.
you:
He said that that he wrote your support, and they gave him a new code.
you:
I thought that there is no chance of that happening.
you:
But I am now at the same situation
Ajay:
I can understand your concern,however, we are not authorized to provide the game keys for the games without verifying the game purchase.
Ajay:
That is the reason, I will not be able to assist you with this issue.
Ajay:
If you wish to play this game then you will require to purchase it again.
Ajay:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
What is the email of the Origin/EA support?
Ajay:
Unfortunately, there is not email for the Origin support. You can contact us using the below mentioned link:-
Ajay:
help.origin.com/
you:
and EA support?
you:
or EA Black Box support
Ajay:
Let me provide you the link for EA support.
Ajay:
https://help.ea.com/you:
thank you.
you:
I've got one more question
you:
that voucher can't be used for purchasing ME3 or BF3 right?
Ajay:
The discount code can be used to purchase Battlefield 3,however, it can not be used to pre order the games or to purchase the newly released games.
you:
what period does classify as new?
you:
1 month?
Ajay:
Yes, that is correct.
you:
ok thank you for your help.
you:
Have a nice day.
Но за сметка на това ми дадоха един от жалките им купони за 15% намаление.
